Wow. The level of service and courtesy I recieved from Meade Lexus was truly unbelievable. I was welcomed late, without an appointment. The staff behaved as though I was thier first vehicle of the day. I was immediately offered a car wash, a beverage, and a confortable space to wait. My information was taken quickly, accurately. Service was completed the next day. Meade Lexus even transported My vehicle back to My home. The level of profesionalism here is appreciated. Grateful.

Great service. They understand you are important and everything is ready when you come in. Tony kept me updated and told me what to expect. They found another issue and everything was done in one visit.

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Great Service!

Jon did a great job. I was very happy with the service I appreciate the good service!

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It never cease to amaze me of the courteous and accommodating service received from Meade Lexus Southfield staff and I can not recall a less than 5 -Star experience since my doing business with the establishment in 2013. From the moment I enter the garage professionalism reek from entrance to exit greetings are welcoming from all staff members. On this occasion, Don, who was responsible for giving me details of what was needed to guarantee 100% quality vehicle performance, unfortunately, was not scheduled to work, during the pick up of my vehicle, however, a gentleman from service was able to accommodate my return ...

I have a 2019 Lexus 350. I brought it in for routine maintenance and Jon took good care of me. Very courteous, and professional, answered all my concerns. There was not a loaner available as scheduled however he had a Lexus staff member drive me back to work. I appreciate the customer service and I love my vehicle.

Don Allen understood the problem and was very quick finding the root cause. It appeared to be related to rodent damage to the knock sensor wiring harness. Due to nature of the problem it required insurance to approve the cost which took long time (over 10 days) and as a result delayed repair. Once approval was received it took less than a day to replace wiring harness. I was using loaner vehicle while my car was in the shop. The job was done with great quality and I am happy to drive my car without issues.

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They are always professional, courteous, and timely with scheduled appointments.

I love the service personnel at Meade Lexus. I own a 2009 Lexus IS 250 and it still looks like new, never had a major issue just regular maintenance. My car gets picked up and a loaner left behind. You just can’t beat that kind of customer service!

Great experience with friendly and accommodating staff. Appreciate the attention to detail. Thank you

Fast friendly and efficient service. Christina did a fantastic job from start to finish. Thank you.

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Meade Lexus of Southfield has always provided excellent customer service. Don is very personable and did all he could to meet my needs. Unfortunately my new tires took longer to arrive than anticipated, but overall, I am very pleased with the service. Thank you, Meade Lexus of Southfield.

Not happy with this appointment. When I dropped my car at the dealership in the morning, Shannon told me she would soon let me know when it will be ready. I even got a text to say if I have any questions, just email Shannon. After I did not hear from Shannon all afternoon, I texted her. Again, no response! It was already late afternoon, I called the dealership to see when my car would be ready. It turned out my car was done, I went to pick up my car. Shannon was busy with another customer. That’s fine. ...

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Don was cordial, efficient, and simply made my experience the best. He explained what service was performed and was open to questions. Simply the best!

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Christina was outstanding and professional. She kept me up to date and was communicative and flexible with my plans.

I received best service. Employees are very friendly. I appreciate follow up.

Awesome Customer Service. Car repaired in a timely manner. Offered coffee, water and fruit in waiting area.

Never have I ever had poor service with Lexus and this time was not any different than the others. Christina M. is the absolute best! Very professional, knowledgeable and personable. The service is what keeps me coming back to Meade Lexus! Thank you for always making the experience so special.

I was very pleased with my service. Don was exceptional. He took time to explain everything to me. I am hoping he's my service manager next visit.

Service was fast and cheaper than the estimate I was given. Treated very professionally. I rely on Anthony when it comes to service on my Lexus and am never disappointed.

My recent visit to Meade Lexus was a very successful experience. Robert was exceptional as he handled all aspects of the service needed for my vehicle. When visiting the dealership in the future, I look forward tto working with Robert!

Meade Lexus of Southfield Sep 21, 2021 Jimmy82102000 "Donald Allen listened to my concerns about my tires and..." Donald Allen listened to my concerns about my tires and he recommended that I get the brand of tires that came with my RX350. Price is very reasonable and affordable. Don had called me about my brakes especially in the front because the pads were worn down and I immediately authorized him to put new brakes on the front. The rear will also need to be replaced soon. I’ll be taking it back up there next month to get those changed ...

Donald Allen listened to my concerns about my tires and he recommended that I get the brand of tires that came with my RX350. Price is very reasonable and affordable. Don had called me about my brakes especially in the front because the pads were worn down and I immediately authorized him to put new brakes on the front. The rear will also need to be replaced soon. I’ll be taking it back up there next month to get those changed out as well. Don and the whole Meade Lexus dealership has been nothing but world class to me ...

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Awesome staff in sales and service!

Meade Lexus always accommodates customer since day 1. Great experience with sales and service

I really appreciate the professionalism & courteousness of the service people here. I never feel as though they are looking for ways to sell me services ‘just because;’ however, they DO let you know about services that will be needed in the near future.

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Anthony was great to work with and advising on my vehicle. Fantastic dealership and my go to when I am buying or having my car serviced!

I had recently purchased a RX350 from Meade Lexus in Southfield. This was an out of state purchase. I had checked the website for the model and specs . Found one which matched what we wanted . Sent an email to the sales team. Got a response in 30 mins from Amanda with specs and the price . I made an offer and informed her that I was not interested in haggling. Received a confirmation email from Michail Kravaritis confirming the acceptance of my offer. From here on Michail communicated with us every step up of the way and how to proceed with an ...

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My experiences at Meade Lexis has been wonderful. I drove in with no appointment and a slow leaking tire. They took me right in. Turns out I had a nail in a bad place and had to buy a new tire. All done in about 1 1/2 hours. Then 5 days later I came back for an oil change, tire check and minor repair. Again all done in no time. Meade Lexis is great to work with.

I am so happy Donald Allen is back, I know now that I am getting the service I pay for, he has your car checked for real. I got my 50,000 miles service,new breaks and battery this go round. In the two years he has been gone I have not been told of what has been checked or needed, I was about to go to another Lexus repair shop or another brand vehicle.

Christina was awesome! Very professional and polite. She kept me informed every step of the way while I waited for the repair. It was a family atmosphere. When I start looking for a new car, I know where I will come! Thank you team.

Tony in service is quite the gentlemen. Consistently delivering professional services! Love it.

The service was outstanding, from my arrival to departure. Mr. Robert Perry greeted in a professional manner, asking me what service I was in for. I told him I was there for my annual maintenance. He proceeded to explain what I would I be getting for this service, and additional information about my vehicle to help me keep it in “good” shape. He was most informative, kind, and considerate. I learned a lot. I was in and out in a timely manner! Thanks you

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Robert was excellent.

My go to person is Rob.. very personable and always in tune to customers needs.

Robert is my service manager and have always had great service, He is very professional and explains the service in great detail and answers questions.

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My experience was great. Rob our service Rep was awesome and very professional. We were in and out in a timely fashion. Everyone we came in contact with was great.

Anthony in service is a very kind and professional gentlemen. I continue to promote Lexus for his care and how well my vehicle has been to me.

Service was excellent. Fast and easy process and the staff was friendly. I always have a loaner car waiting for me which makes it easy to drop my car off and get on with my day. Shannon my service contact was awesome!

Tony in service and Dimitry in sales are both leading examples of customer driven success. Great!

Service experience was excellent. Very prompt & courteous. We had an oil change appointment, well done with a full inspection report. The atmosphere was pleasant. Our Service contact was Christina, very professional, superb service. Will definitely take our car there again and recommend Christina.

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I had a seamless and amazing experience with Plilana Tidwell. I knew which vehicle I was interested in, I made an appointment and the price was good. My time was respected, they matched my credit union rate and had me out of there in record time. I will be a repeat customer!

Christina in customer service is the best!! Definitely respects the customers time-- always returns calls, listened to all of my concerns and made sure I was happy with the service, on my car! Christina is definitely a blessing to the dealership. ALSO. I had the opportunity to work with Eric, in sales. He answered all my questions and again showed great respect to his clients! Great Dealership!!!

Excellent and efficient service

Great service from Anthony the service coordinator to Dave and Lorraine the shuttle representatives. My vehicle was picked up serviced and returned. No issues, great communication. PERFECT!

I took my car for service three days earlier than scheduled date. Robert politely explained my error and accommodated me and completed the service the same day without any issues and also gave me a loaner. It was a pleasant experience for me. Murthy Nannapaneni.

Carlton was the first person we met when my husband and I walked in the dealership, he was very welcoming and we had the perfect experience with him to find the perfect car. He explained all the details about the Vehicle. Carlton was very professional and gave us so much attention during our visit. we would definitely go back for our needs.

Excellent experience...reception, service, completion on time, cost.

Always happy with Rob and the maintenance at Meade Lexus. In the last 20 years only had one problem that I had to return to the dealer and it was fixed with no extra charge.

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I was meet with a smile and expedient service and was understood without any hesitant and answered all my concerns. The loaner car was the icing on the waiting for my repairs to be finished. Keep up the good work Shannon.

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I love the service I receive at Meade Lexus of Southfield. My service advisor, Robert is very pleasant and professional. My vehicle was ready as promised and the dealer did a great job on the car wash. Everyone is always pleasant, very helpful and the professionalism of the staff is top notch.

Staff was so nice & friendly! A-1 with service. Our associate Christy was excellent. Was very pleased with everything. Will recommend Meade Lexus of Southfield to anyone looking for a good vehicle sales & service!!

My service appointment began on time. Shannon informed me of the expected time of completion. The work was fully completed in about 30 minutes less than the estimate.

I am extremely impressed with the professionalism and diligence this dealership displays. Tony in the Service Department has overseen all of the issues with my car and there is nobody I trust more with my vehicle than Tony. He has always been available to talk and give updates on my car while in service and has given proper advice at every turn. The customer service and durability of Lexus is second to none and I plan on being a lifelong Lexus customer.

Had my oil changed on my LEXUS GX460. Excellent customer Service. Clean lounge and beverages and snacks offered while customers waited. Great communication with service advisors and provided follow up on other maintenance needs.

Ive worked with Christina in service twice over the past year, She is professional and kept me informed during the entire service visit. Even on an extremely busy day she was pleasant in performing her duries to make sure i was satisfied with the work completed and her services... Very pleasant experience

Meade Lexus was very prompt with service and the Associate, Christina was throughly explained my auto repair. Would return again.

All in all by far the best Lexus dealership in Michigan. Timely and courteous service.

Customer service was great and Christina was amazing !

Good timings and good Robert, now exactly on the time with happy face appreciating,, g ood luck

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Took my older Lexus to get oil change and checked for a few known issues. Rob & his team were awesome in providing an extensive list of items I was not aware were needed to get the car back up to great driving order. I appreciate the time taken to explain to me which services would best be next on the list and the understanding that we would partner together as my budget allows. Thanks guys!

Christiana was a very helpful associate made the service experience easy.

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My Service Rep was Don. He was an excellent rap and was very professional helped me out very much I would have bought a car if the car had not got sold before I came back thank you. For all your help in the service department

I always have a great experience at Meade Lexus of Southfield. I have been a customer there for years and expect nothing less than great service because I always get that. Tony is wonderful, always prompt in returning calls and taking care of any issues that may come up. I recommend Meade Lexus or Southfield for your next car.

I had my car scheduled for maintenance. I received complimentary pick up and drop off from my location with a complimentary loaner. Im very impressed.

Don at Mead Lexus Service department was very courteous and prompt in resolving issues with the car. There were many challenges including scarcity of parts and he kept me abreast of the status.

Honestly appreciate this dealership so much. I’ve been buying vehicles and getting them serviced here for 20+ years now and have no plans to change. I’ve been working with Anthony in the service department and he’s great! I’m always treated like I’m someone special and I believe they do the same for each and every client they have.

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Excellent service and willingness to accommodate customer needs. Our service advisor Christina was very helpful through the process. Best place to service your Lexus.

Service representative was well prepared when I arrived. Service was prompt and completely hassle free. Great job.

Don was so efficient. I was in and out in no time at all. A truly pleasant experience!

Christina, my service advisor, has awesome customer service skills. This was the second time I’ve worked with her. When I dropped my car off for service not only did she work well with my warranty company but I also received a rental car. When I picked up my car, the completed work was top notch as always! Kudos to my mechanic Jerlad Haapala, for “going up & beyond the call of duty”…I thank you! My experience with Meade Lexus of Southfield has been one of confidence; knowing that my car will be repaired professionally and that the staff ...

Rib does a great job addressing needs at this dealership. He goes above and beyond with addressing concerns and always is willing to help us.

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Anthony, is our go to Service advisor. he’s Friendly, considerate of your time and listen in order to resolve any problems with your Vehicle.

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I just got a car from them. My sales person Maria is amazing she want over and beyond what she had to. Adam the gm help out too and I could not thank them both for finally helping my have dream blazer no other dealer would help me get.

On behalf of my family. We appreciate the job of Anthony and the crew in Service of our 2017 ES. The overall Customer Service at Southfied is great

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This is the first time I've owned a Lexus that I bought from Meade Lexus of Southfield. My first service experience was handled by Christina who has been exceptional, pleasant to talk to, informative, knowledgeable and accommodating. My car has very low mileage and though the 30000-mile got done on it twice, Christina offered to make any adjustment in future service, if necessary. Pick-up and delivery of the vehicle with a courtesy loaner is so convenient and a fantastic service feature. I wished I would have bought Lexus from the get go.

Great Job! Work was great, everything was completed as promised. Car was clean when I received it back. The whole process could not have been better!!

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I really appreciate the staff at Meade Lexus. They always do a fantastic job with repairs or other services. Christina was so helpful with my recent car repair and worked with my insurance. I loved the crossover loaner they gave me so I wouldn’t be without a car. Great communication, friendly staff, and my repairs look beautiful!

Anthony (Tony) in service is the best. Always goes above and beyond and is truthful to what requires attention. Very happy with his service.

Brought my RX350 in for 20,000 mile service. Anthony & the team were quick, efficient in processing my vehicle, performing the service while providing updates on their progress as they moved along. I strongly recommend Meade Lexus as their staff is friendly & proficient!

I had service recently and I can only say that Don has consistently provided Top Notch support during every service appointment. Every member of the Meade Lexus Southfield Team has been helpful, professional, and courteous!

Superb staff. Especially the service department is very professional and prompt. The reservation was very easy through internet. Great work Shannon and Tony Thank you

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Always a great service experience and this time was no different. Christina got me checked in and ready to go in about an hour. Waiting lounge and staff is top notch.