Great customer service!!!

Went to Meade Lexus in Southfield for 10,000 mile service yesterday. I normally go to Meade Lexus of Lakeside but we have moved closer to Southfield now. I was very impressed with the Southfield service department. I arrived at my appointment time and was immediately handled and Christina Militello was my service consultant. She informed me that the timing would be between 60 and 90 minutes (they completed in just under 90). I received a very detailed printout of all services and checks they did, even a graphic representation of the tire tread depth! The waiting room was very comfortable, had water and coffee ...

Took care of problem quickly

I heard a noise and since my spouse was out of town I felt really concerned about driving around the city alone. I went online and made an appointment and trusted that when I got there in the morning I would have a car. As it turned out, there was no need. Christina and her staff found the trouble and sent me on my way within minutes. I am so thankful for her and her staff that morning!

Excellent service with no sales pitch. Appreciate it. Thanks very much.

Great service team, Tony K always takes good care of us

Great job!

I had rear shocks installed, Christina M. Was my attendant, she was very personable and on target with my wait time, very patient with me ,I was very satisfied with her assistance and service was great as usual!

Lexus has the best service, Shannon was great she helped me with all my issues

Great experience. Robert was very helpful and friendly.

Service completed on time, on budget and without hassle. What more can you ask? If your answer is friendly staff, snacks and a comfy lounge with good WiFi, they’ve got that also.

Rob in service is great to deal with. Very customer oriented!

Took the car in for something that was user error. They didn’t try to sell me anything nor did they charge me. Great customer service

Always have a good experience at Meade Lexus. Rob, my service manager takes good care of me. Always get me out in a timely manner

Shannon was very attentive to my concerns. Took notes, follow up with the technician. I felt I am in good hands under her supervision. Thank you Shannon and Meade Lexus! You are one of the reasons I love my Lexus!

Great service and very friendly people!

Outstanding Customer Service. I appreciate the accommodations this location made to help during my mechanical emergency..Christina was very helpful during this process.

Always do a great job and take extra care of me and my car. Special thanks to Jim Jolley for all your help.

I thought for sure I would not see my car for days. A rattle in the dashboard in my experience can be a nightmare. Instead, MEADE Lexus had it back to me the same day and even better, no rattle!!!!

Excellent service as always . Loyal LEXUS customer for 17 years ( bought first LEXUS in 2004 ) Service Department will go above and beyond to Fix your car . Highly recommend!!

The advisor Robert makes sure I'm always in and out. He is professional, timely, and dedicated to his customers. Every time I come to have my vehicle serviced, we have great conversation.

Took good care of my car. Kept me updated with quotes and progress. Christina was terrific!

Lexus gives you A + service from the service advisor to the front desk personnel. Everyone is pleasant and willing to help . I like when do a service check to alert you of problems or things that are going bad , I don’t like to go there and they try to sell you services that’s not related to why you came in . Since the pandemic I have to say they have been superb for the clients . Thank you for your service .

My experience this week with my Service Advisor Tony, was as always, excellent. He provided me with a loaner and kept me aware of status changes of the repair of my 2013 LS 460 in a timely manner. I’ve worked with Meade Lexus of Southfield Sales and Service since 2007 beginning with the purchase of a 2004 GS300. Since that time, there have been two later model ES’s (for my daughter), three leased RX’s (for my wife), and four LS 460s (for me)...and over all of that time, Tony, along with the other Advisors have been consistently amazing in their ...

My service person listen to me and did a great job!!

I service my r350 at this place. They are very professional and have reasonable prices for some services.

Fast, professional service! Every single person was courteous and pleasant!

Outstanding, very pleased with my new dealership.

Fantastic..Philana is wonderful to work with.

Really efficient

Best dealership and staff ever. I been to tons of dealerships, and everyone from the concierge desk, to the sales staff, management, and service area are amazing. I Never had a bad experience. They are very respectful, honest, and go to the limits to find you the best lexus. Thank you, Asif Khan

thanks to Russ Collick he is the best consultant to help you out choosing the best car for you!

Christina is the number one service rep, she is professional and committed from beginning to end. I can actually say she. makes having your car serviced a pleasant experience. A satisfied Meade Lexus Southfield customer...Christina will make your day.

Love Meade Lexus....Excellent service as usual!!

Purchased a Lexus on 1/12/2021 My salesperson is Philana! She is the best. I was there pretty much all day but it was well worth it! Will definitely tell everyone about my five star experience 🙂

Set an appointment here and it was in and out, though they were crowded.

I flew from North Carolina to pick up the LX 570 everything went wonderful. We are very happy with the service we received from Caleb and the rest of the team Thank you so much and I definitely will recommend Mead Lexus to friends and family. We had some issue but they were wonderful to resolve them for us. Thank you Caleb and Happy New Year

Excelent service at Lexus Troy!!! We were assisted by Steven, he was very helpful and very kind. The team as a whole was very professional and gave us excelent service. Today we got our car.

I want to thank Steven Schmitt, my Sales Associate. Steven helped me with everything. Even after I had purchased my RX350, he continued to assist me. I would also like to thank Caleb Zandstra, Pre-owned Sales Manager, who also went up and beyond my expectations. I am so happy. This is my 2nd RX350 and I will always stay with Lexus!! Thanks again!! Karen "KK" McIntosh

Good service, recomended.

Excellent customer service. Quick and easy process!

Good people

Stellar service as usual

A really nice experience working with these folks, especially Philana!! Straightforward, virtually painless, friendly, and good COVID precautions at this dealership. Thanks, all, we love our UX250h!!

Great customer service and very friendly.

Good service high prices

My old stomping grounds when I was a pup in automotive sales. 1999-2001. Place still looks the same inside and out.

First time purchasing a car in 19 years. Feeling a lot older and a little nervous, Russ Collick was so great to work with. He answered all my questions, no pressure, and was very patient. I really appreciated the whole experience, I love my new car! Thanks again!!

Staff always nice

Eric went above and beyond and exceeded our expectations in our vehicle purchase.

My wife and I drove from Lansing to Meade Lexus of Southfield last week to look at a pre-owned RX 350 we were interested in on their website. We made an appointment a day in advance as it is a hour drive for us. When we arrived we were greeted like special guests. We were offered fresh coffee/cappuccino and snacks while we waited for our salesperson Maria. The decor of the dealership is high class yet warm and welcoming. When we sat down with Maria she was very kind and friendly didn't act like she was in a hurry ...

Great people great deal.

Got my RX. Very nice sales department went out of their way to get me the car I want. Outstanding!!! Always Mead Lexus!

Awesome and knowledgeable mechanic (Thank you Ghadir!), and reasonable pricing (for Lexus dealership, to be exact 😉 I've recently got new set of tires and tire pressure sensors put on my 2006 GS at a tire shop. The TPMS warning light came on and the shop could not reset it. Looked at YouTube for tips and still could not reset. The tire shop tried swapping those sensors (thinking one of a newly installed one is bad), tried new equipment to reset/reprogram and still the light would come on. As the car was moved from KY to MI and I needed ...

Wonderful customer service!!

Never had a bad experience with Meade, either with New Car sales or Service

So far we have had a great experience each time we go here. We bought our Lexus Certified RX 350 here and Russ was very helpful even after the purchase was made. He checked up on us afterwards to make sure we were satisfied and fixed the issues we had with it. The service department has been wonderful as well. After getting routine maintenance done they filled up my gas tank and ran it through the car wash. So kind!

This place is awesome. I live in utah and found one of their cars online. It was everything I was looking for and more. I was anxious about the process of buying a car out of state. But they made it super easy. I got my car earlier then expected, in pristine condition. Even with shipping I paid thousands less then I would have in my state. Thank you all so much. You made my dream car a reality for me.

Cannot say enough good things here. My salesperson, Maria was fantastic and then to deal with service dept. even more amazing. They are caring, on time and pay attention to my concerns. Everyone masked up & social distanced. Thanks to Toby for wanting to be extra careful about my tire issue. Thanks, Meade Lexus

My mom has been going to this dealership for years and has always had a great experience so I decided to give Lexus a try— I am so happy with my purchase. But more than that I’m elated with my experience. My salesperson - Karen Klaassen is amazing. She is kind and diligent! She went above and beyond and exceeded my expectations. She is honest and knowledgeable and she has earned me and my family’s business for a lifetime. If you come to this dealership you must go to Karen! Also — the finance manager was awesome and didn’...

Great experience with Josh, sales guy, Patrick, the finance manager, and the general manager!! Honest and worked hard to get my business