Service representative was well prepared when I arrived. Service was prompt and completely hassle free. Great job.

Don was so efficient. I was in and out in no time at all. A truly pleasant experience!

Christina, my service advisor, has awesome customer service skills. This was the second time I’ve worked with her. When I dropped my car off for service not only did she work well with my warranty company but I also received a rental car. When I picked up my car, the completed work was top notch as always! Kudos to my mechanic Jerlad Haapala, for “going up & beyond the call of duty”…I thank you! My experience with Meade Lexus of Southfield has been one of confidence; knowing that my car will be repaired professionally and that the staff ...

Rib does a great job addressing needs at this dealership. He goes above and beyond with addressing concerns and always is willing to help us.

Read at DealerRater

Anthony, is our go to Service advisor. he’s Friendly, considerate of your time and listen in order to resolve any problems with your Vehicle.

Read at DealerRater

I just got a car from them. My sales person Maria is amazing she want over and beyond what she had to. Adam the gm help out too and I could not thank them both for finally helping my have dream blazer no other dealer would help me get.

On behalf of my family. We appreciate the job of Anthony and the crew in Service of our 2017 ES. The overall Customer Service at Southfied is great

Read at DealerRater

This is the first time I've owned a Lexus that I bought from Meade Lexus of Southfield. My first service experience was handled by Christina who has been exceptional, pleasant to talk to, informative, knowledgeable and accommodating. My car has very low mileage and though the 30000-mile got done on it twice, Christina offered to make any adjustment in future service, if necessary. Pick-up and delivery of the vehicle with a courtesy loaner is so convenient and a fantastic service feature. I wished I would have bought Lexus from the get go.

Great Job! Work was great, everything was completed as promised. Car was clean when I received it back. The whole process could not have been better!!

Read at DealerRater

I really appreciate the staff at Meade Lexus. They always do a fantastic job with repairs or other services. Christina was so helpful with my recent car repair and worked with my insurance. I loved the crossover loaner they gave me so I wouldn’t be without a car. Great communication, friendly staff, and my repairs look beautiful!

Anthony (Tony) in service is the best. Always goes above and beyond and is truthful to what requires attention. Very happy with his service.

Brought my RX350 in for 20,000 mile service. Anthony & the team were quick, efficient in processing my vehicle, performing the service while providing updates on their progress as they moved along. I strongly recommend Meade Lexus as their staff is friendly & proficient!

I had service recently and I can only say that Don has consistently provided Top Notch support during every service appointment. Every member of the Meade Lexus Southfield Team has been helpful, professional, and courteous!

Superb staff. Especially the service department is very professional and prompt. The reservation was very easy through internet. Great work Shannon and Tony Thank you

Read at DealerRater

Always a great service experience and this time was no different. Christina got me checked in and ready to go in about an hour. Waiting lounge and staff is top notch.

The friendliest, most helpful staff around!!!

I’m not sure a 5 star review is enough for the stellar customer service I received at Meade Lexus of Southfield! This is my first Lexus, I’m head over heels in love with my beautiful Lexus NX300! She’s pretty, she’s classy, she’s sporty, and drives more smooth than any car I’ve owned! And the features, oh the features are endless, she’s fully, beautifully loaded! Special shout out to the FAB team that took great care of me-Brett Ameese- top notch professional from beginning to end, he truly shared my excitement and ensured me every ...

Don was my Service Advisor. He did a grrat job if taking care if my needs. I came in for a service because I was just leaving for a drive to Utah. Everything was just as I expected from Lexus.

Read at DealerRater

Anthony from Meade Lexus service is Great Easy to work with, always very pleasant . Would recommend him without hesitation

I took my vehicle for regular maintenance and Tony (Anthony) was my service advisor. I’m a first time Lexus owner and this experience was enough for me to understand why many owners stay with the brand. Service was swift and effective. Tony was pleasant and even volunteered to touch up a small scratch I’d acquired from a parking lot. It was more than I expected and I appreciated ‘the extra mile’! It was a small gesture that made me glad to be a customer. Best part of my week!

Rob in service is the best. Very fair and always gets back to you. I always have a loaner available. I would t go anywhere else

Read at DealerRater

Don in the Service Department has always provided Excellent customer service. Quick courteous attention has always been my experience each and every time I have called or visited Meade Lexus of Southfield. The service consultant Don is very professional, courteous, and knowledgeable. I always feel well informed of the required actions that need to be done. He has been a joy to work with. This is why I have purchased over 5 Cars and 3 SUV’s from Meade Lexus down through the years and Don has been my Service advisor most all of that time!

The warranty that they offer is great . When waiting on your car to be serviced you are treated like royalty with a free coffee bar while you wait. I highly recommend buying with lexus.

Great service department Friendly Helpful Nice waiting area and great free coffee!! Rob in service is always extremely nice and easy to work with Maria in sales has sold me many cars and is great to work with!!

Read at DealerRater

Don always aims to solve any problems I have and he has been successful in helping me with my older model Lexus. I had never taken a car in until this year when my husband’s health prevented him from doing it. Don was very reassuring and helpful , and established an atmosphere of trust. I plan to return to Lexus with another car which needs work.😊

Dimitry from sales is awesome and does not pressure anyone. Tony (Anthony) in service is the best in the game. Generous, kind, and effectively gets the job done.

Great service.

As I was driving home yesterday after picking up my car, I kept thinking “They (Lexus Southfield) really do an excellent job. Every single time I have been there, it’s been nothing but a pleasant experience for me. All their staff, from start to end are welcoming, polite, friendly and always looking to take care of your needs. I really should write a letter to the manager there and let them know that in this day, where customer service seems to be a lost art, they are simply excelling at it” This visit was no different than the last ...

The service agent was very curious. The customer area is well maintained.

Always a great experience; friendly staff and quick service.

I've had great service from time of sales experience to servicing. Simione in sales and Tony in service never let me down!

I have been a long term customer and have always had a great experience here. The staff are so kind and after my go to associate was no longer with the company, Christina made me feel so well taken care of. From the moment you walk into this dealership, the customer service is incredible!

Excellent customer service has been my experience each and every time I have called or visited Meade Lexus of Southfield. The service consultant, Rob is professional, courteous, and knowledgeable. I always feel well informed of the required & recommended maintenance for my car. As a result, I love my Lexus and, highly recommend Rob and Meade Lexus of Southfield. Thumbs up to the other service consultants and the service department staff. Thank you all. Joy S.

This was a minor maintenance and there were no issues or complaints. Seating area was comfortable and bathrooms were super clean. My advisor Anthony was nice, respectful and did a follow up by text (first time I get a follow up from any advisor).

Shannon personally followed my car thro the service process to insure I was able to Meet outside profession commitments. She did a terrific job!!

Ruse Collick awesome salesman. Beautiful show room and friendly staff.

I had an unexpected problem and drove in without an appointment to check it out. Anthony, my service advisor, keep my informed about the problem, arranged the service and had the problem fixed. Anthony is a terrific partner in keeping me on the road.

As usual. Excellent service. Absolutely no problems, delays or any other difficulty. STS

Excellent service !

Excellent service. Completely satisfied.

Tony always helps us out with our cars, great service. Would highly recommend!

Excellent service and prompt professional delivery

I would have liked to have given this five stars, but i feel over the last 20 years of my experience here the service and experience is not what it used to be. I was happy with the service performed and the fact that I was able to get a loaner. But after being asked to sign papers (in the waiting room area vs the office), and then told where my loaner car would be, i found it blocked so I couldn’t get out of the garage. I had to go try to hunt someone down to move the car ...

Very pleased with the quality of service I received. Don listened to my concerns and provided solutions!! Thank you!!

Christina at Meade Lexus of Southfield is a wonderful service advisor. I recently had my IS 350C in to replace a broken side view mirror. The mirror was ordered, arrived and installed as promised. Unfortunately, as I was driving home from the dealership I noticed the other side view mirror was broken. I drove back to the dealership and Christina had a good idea what may have happened while my vehicle was in for the repair. She promptly told me the mirror would be replaced by the dealer at no charge. She contacted me as soon as the mirror arrived. ...

It is always a pleasurable experience. Thank you Christina

Great service! The only reason I didn't give it a 5 star is because I think it took a little too long for an oil change.

Everyone is always very professional and helpful. Tony manages my car service and is very patient with me (I ask lots of questions!)…he makes sure I understand everything and walks me through the process. Tony, thank you very much! You’re the best!

Rob was an excellent service advisor. He provided fast and efficient service for my 5000 mile maintenance

This is my wife and I first Lexus, from our initial face to face with sales rep Eric L., to our 5k routine maintenance service with our advisor Robert P., the experience thus far with Meade Lexus of Southfield has been nothing sort of awesome. I am not what you would consider a "brand loyalist" however if Meade of Southfield continues this exceptional overall experience i'm sure another Lexus will be in my family's future.

Tony from service is heaven sent. Always extremely helpful and willing to do what it takes to make a customer happy. Dimitry in the sales department is also very easy to work with and never pushes you towards making a decision. Love the team here.

Awesome service. Make sure you can afford. They are rather pricey.

I interacted with a great person by the name of Don. He was awesome and made what I thought was going to be a terrible time an easy going period. They fixed my automobile quickly and at a very reasonable rate.

Christine was courteous and knowledgeable, I was a little early but she got me in and out quickly. All and all it was a very pleasant experience

Awesome staff

Top notch service. They did what they said & even reminded us of warranty service needed & took care of that at our convenience & had a loaner ready for us.👍

Good service - on line scheduling worked. Good service but not like it USED to be. (No greeter, text only on phone, 2 1/2 hours for 10,000 mile check, etc. Good dealership but culture definitely changing - mgt issues.

I would personally like to thank Antony (Tony) and Essam for all the help to get my care service done. I am very happy and recommend highly Lexus Southfield for any one looking for a great professional team. All the best.

Read at DealerRater

Appointment was Timely and Robert was the ultimate professional. Thanks for the good service.

Don is an exceptional service rep. for Meade. My ES330 is older and they treat her like I do, lovingly and with care. The service reps have a lot of responsibilities, such as customer service, receptionist, cashier and more. Don handles the chaos well. I am not ready to buy new yet but when I am ready, Meade Lexus of Southfield will be where I go. Thanks guys!

The porter was very friendly and helpful. Service performed a 30000mile checkup. Thanks to Meade Lexus everything is shipshape. I owned two Lexus vehicles from Meade. Dan Harry

Read at DealerRater

Staff was nice a courteous ,got my vehicle done in a timely manner..Thanx guys

I had a flat and needed a new tire. I had great service here. Don helped me out and was friendly, fast, and kept me in the loop the whole time!! The best part is I got a free car wash just for bringing it in. This was probably the best experience I have had with a dealership. 10/10 would come back here in the future for any of my Lexus issues!!!!

Easy to do business with- no hassle maintenance/ repair

This was hands down the best experience I have ever had at any car dealership. I walked in not expecting to even purchase a vehicle, but the care I was shown by Michael and Simeona was absolutely astounding. They found the exact car I wanted and got everything I needed in the car and I couldn't be happier. Our family has definitely switched to Lexus going forward.

Don was very nice and caring. He took care of our service issue the best he could even though he was extremely busy.

The service was superb with professionalism as always. Thank you team.

I purchased a Lexus certified RX450H from Meade Lexus of Southfield a few months ago, because I trust their work. The previous owner had only let Meade service the vehicle, so the records of everything that had been done or went wrong was documented. So when I heard a squeaking sound when ever I applied my brakes, I knew it wasn't just pad or rotor wear. I travel for work so my time without a car is critical. I went online to see when the next available service appointment was. With just my luck, I was fortunate to ...